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Returns

Changed your mind?

Choosing home furnishing and improvement items can be a difficult decision. We appreciate that sometimes you just need to return something for a full refund, or swap it for a similar product instead.

With Matalan Direct that's no problem — if you have an unused item you'd like to exchange or return just let us know within 14 days. You'll then have up to another 14 days to return the goods once you've been in touch with us. 

If you’d like to send your item back to us, we can arrange a collection with one of our couriers and will deduct the collection cost from your refund. Please contact our customer service team for more details.

 

*If your order contains a mattress, please do not remove its original packaging until you have checked you're 100% happy with the product. For health and hygiene reasons we are unable to accept returns for mattresses once the packing has been removed, unless they are faulty.

*As all of our made to measure blinds are bespoke and manufactured to order we cannot accept returns on blinds unless they are faulty.

 

Faulty & Damaged Items

Despite our best efforts to bring you the best quality, we appreciate that sometimes things slip through the net. In the unlikely event that you do receive a faulty item from us, please get in touch within 14 days and we’ll arrange for a replacement or refund to be organised for you.

If your item arrives damaged, please contact our customer service team within 48 hours to allow us to arrange a replacement for you as soon as possible.